How Amazon Handles Customer Service for FBA Sellers
Amazon’s FBA service handles all buyer interactions—including refunds and returns—at no extra charge for most categories, but apparel, jewelry and a few others...
Seller Central Help Hub
Every update. One feed.
Amazon’s FBA service handles all buyer interactions—including refunds and returns—at no extra charge for most categories, but apparel, jewelry and a few others...
Seller Central Help Hub
Error 99044 occurs when the item_type does not match the browse‑node (e.g., node 284507 requires item_type kitchen_cup). Sellers must download the category’s...
Seller Central Help Hub
Error 18427 blocks wholesale program registration when the manually entered cost price doesn’t match Amazon’s calculated purchase price. Amazon derives the...
Seller Central Help Hub
Amazon's comprehensive policy on prohibited review manipulation practices, covering fake reviews, incentivized reviews, selective solicitation, and variation...
Seller Central Help Hub
Amazon now mandates age‑based categories for costumes: children’s items go in a dedicated kids’ category with a specific flat‑file template, while adult and...
Seller Central Help Hub
Error 99043 occurs when the submitted item_type doesn’t match any value in the Browse Tree Guide (e.g., using “kitchen_gadget” instead of the valid...
Seller Central Help Hub
Error 6500 appears when a feed’s <MarketplaceId> (e.g., US ID A1F83G8C2ARO7P) does not match an active marketplace in Seller Central, such as Amazon.ca....
Seller Central Help Hub
Amazon feed error 90114 blocks a feed when a numeric field falls below the platform minimum, such as a price of 0 when the required floor is 0.99 or a quantity...
Seller Central Help Hub
Effective immediately, Amazon’s Home Entry Compliance Policy mandates that every individual entering a buyer’s home for a seller must pass an Amazon‑approved...
Seller Central Help Hub
Error 19058 blocks a listing when the seller's account country does not match the target marketplace. The cross‑border approval process, accessed via the...
Seller Central Help Hub
In early 2024 Amazon mandated a 95 % positive seller‑feedback threshold. Feedback windows last 30 days after delivery, and over 70 % of comments reference...
Seller Central Help Hub
Amazon's Valid Tracking Rate (VTR) measures the percentage of seller-fulfilled packages with valid tracking IDs. Sellers must maintain at least 95% VTR or risk...
Seller Central Help Hub
Amazon now requires Saudi‑based sellers to upload a valid ID (Saudi national ID, Iqama, passport, driving licence, military ID or GCC ID) and convert any Hijri...
Seller Central Help Hub
Error 18430 appears when the ASIN you submit does not match Amazon’s catalog engine, often because a UPC like 123456789012 differs by a single digit (e.g.,...
Seller Central Help Hub
Amazon AWD shipments require four printed pallet labels per pallet, selectable in 4×6 in, 3⅓×4 in or A4 size. The system auto‑generates a Bill of Lading by the...
Seller Central Help Hub
Error 99040 occurs when the required main_image_url field is empty, malformed, or inaccessible, causing Amazon to reject the feed and hide the product. In a...
Seller Central Help Hub
Error 100613 blocks price updates when a SKU exceeds its category‑specific ceiling (e.g., a $6.20 grocery price over a $5.00 limit). The error appears in the...
Seller Central Help Hub
Error code 300060 appears when Amazon’s crawler cannot fetch a media file after several (usually 3) retry attempts, returning a non‑200 status. The issue is...
Seller Central Help Hub
Amazon is changing FBA barcode requirements effective January 31, 2026. Only Brand Registry-enrolled brand owners will be allowed to use manufacturer barcodes;...
Seller Central Help Hub
Error 90241 blocks a listing when an attribute value doesn’t match Amazon’s controlled vocabulary. It appears in new‑product creation, bulk‑file uploads or API...
Seller Central Help Hub