Overview

Amazon’s Home Entry Compliance Policy requires every individual who steps inside a customer’s residence on a seller’s behalf to pass a background check and identity verification. The rule, effective immediately, covers any service that involves in‑home delivery, installation, assembly, repair or similar activities, and non‑compliance can trigger severe selling restrictions. Sellers who rely on personnel to enter homes must adjust hiring, onboarding and ongoing monitoring processes to stay eligible on the platform.

Key Points

• Mandatory background screening — Any worker, whether an employee, subcontractor or gig‑based helper, who accesses a buyer’s home must be cleared through Amazon‑approved background checks before the first appointment.
• All home‑entry services are covered — The policy applies equally to white‑glove deliveries, furniture assembly, appliance installation, smart‑home device setup, and any other task that requires a technician to walk through a customer’s door.
• Violations lead to selling penalties — If Amazon discovers a home‑entry incident performed by an unverified person, the seller can face account suspensions, removal of the ability to list services, or even a permanent ban from the marketplace.
• Support programs are available — Qualified sellers can enroll in Amazon‑run compliance programs that supply vetted personnel or provide bulk‑screening tools, reducing the administrative burden of individual checks.
• Record‑keeping is essential — Sellers must retain verification documents for each worker and update them whenever a staff member changes status, because Amazon audits these records during routine compliance reviews.
• Exception requests are limited — While sellers may petition for a waiver in rare cases, Amazon evaluates each request case‑by‑case and approval is not guaranteed, making proactive compliance the safest route.

How the Home Entry Compliance Policy Works

1. Identify every person who may enter a customer’s home — Create a master list that includes full‑time staff, part‑time hires, third‑party contractors and seasonal workers; for example, a furniture retailer adds its delivery drivers, assembly technicians and outsourced installation partners to the list.