Overview

Amazon periodically reviews seller-fulfilled accounts to verify that customers are receiving their orders on time. When your account is flagged for review, Amazon may temporarily suspend your listings and hold disbursements for up to 30 days while it investigates delivery performance. Understanding what triggers these reviews and how to respond can help sellers minimize downtime and protect their revenue.

Key Points / What Sellers Need to Know

• Reviews last up to 30 days - Amazon will monitor your account for evidence of successful deliveries during this window, and listings can be suspended in the meantime.
• Disbursements are temporarily held - While your funds remain in your account, Amazon will restrict payouts until the review concludes and delivery is confirmed.
• Automatic reactivation is possible - Once Amazon confirms that recent orders were delivered, your listings and disbursements resume without any action required on your part.
• Failure to demonstrate delivery can lead to permanent deactivation - If Amazon cannot verify deliveries within the review period, your account may be permanently closed.
• You can appeal during the review - Sellers who believe the review was triggered in error can submit evidence through their Account Health dashboard or via the email Amazon sends.

Common Triggers for Account Reviews

Several factors can cause Amazon to place a seller-fulfilled account under review, and the risk increases when multiple factors are present simultaneously. New sellers or those returning after a period of dormancy are particularly vulnerable because they lack a track record of successful transactions. A spike in customer complaints, such as refund requests, A-to-z Guarantee claims, or negative feedback indicating non-delivery, is another major trigger. Missing or invalid tracking information also raises red flags, since Amazon relies on tracking data to verify that orders reach buyers. Unusual changes in selling patterns, including sudden sales spikes or a significant shift in the types of products offered, may prompt additional scrutiny. Finally, selling higher-risk product categories like consumer electronics, computers, or trending items can increase the likelihood of a review.