Overview

Amazon provides Seller Fulfilled Prime (SFP) participants with a detailed order defects report that flags shipments failing to meet the program's strict fulfillment standards. This report is an essential diagnostic tool for sellers who need to identify problem orders, understand why they were flagged, and take corrective action before performance issues escalate. Accessing and reviewing this report regularly can help sellers maintain their SFP eligibility and avoid suspension from the program.

Key Points / What Sellers Need to Know

• The report tracks three core eligibility metrics — On-time delivery, valid tracking rate, and cancellation rate are the primary performance requirements that determine whether an order appears in the defects report.
• Only orders that fail eligibility metrics are included — If an order misses only supporting metrics but passes all three eligibility metrics, it will not appear in the report.
• Supporting metrics provide additional context — Late delivery with promise extension, late carrier first scan, and shipping labels purchased outside Amazon's system are tracked as supplementary data points alongside the main eligibility flags.
• Promise extensions affect delivery calculations — The report distinguishes between delivery deadlines with and without promise extensions, giving sellers visibility into how adjusted timelines impact their performance.
• Access is through the SFP performance dashboard — Sellers can download the report directly from their Seller Fulfilled Prime performance dashboard under the metrics section.

What the Report Contains

The order defects report is a downloadable file containing detailed information about each flagged order. Every row includes the order ID, the date and time the order was received (matching the purchase date on the order details page), and the required ship-by date. Delivery dates are broken into two columns: the promised delivery date without a promise extension and the promised delivery date with a promise extension applied. Actual fulfillment data is also captured, including the carrier's first scan date and time, the actual delivery date and time, carrier name, shipping method, and tracking ID. Additional fields cover the unit count, origin zip code, and destination zip code, giving sellers a comprehensive view of every shipment that fell short of SFP standards.