Overview

The Replacements Report is an FBA tool within Seller Central that provides sellers with a detailed record of every free replacement shipment issued to customers on their completed orders. This report is essential for monitoring when Amazon sends out replacement units on your behalf, helping you track inventory shrinkage and identify patterns in customer complaints or fulfillment errors.

Key Points / What Sellers Need to Know

• Report updates are not instant — After a replacement is issued, sellers should allow at least 24 hours before expecting the data to appear in the report.
• Each replacement has a reason code — Amazon assigns a numeric code (0–12) to every replacement, categorizing the specific reason it was issued, from lost shipments to wrong items sent.
• Original and replacement orders are linked — The report includes both the original Amazon order ID and the replacement order ID, making it straightforward to cross-reference transactions.
• Fulfillment center details are included — You can see which fulfillment center shipped the replacement and which center handled the original order, which is useful for identifying facility-specific issues.
• SKU and ASIN-level tracking — Every replacement entry is tied to a specific SKU and ASIN, so you can pinpoint exactly which products are generating the most replacements.

Report Fields Explained

The Replacements Report contains several key data columns that sellers should understand. The shipment date field shows when the replacement was shipped, formatted as DD-MON-YYYY. Each entry includes your product's SKU and ASIN for precise identification. The fulfillment center ID indicates which Amazon warehouse shipped the replacement unit, while the original fulfillment center ID shows where the initial order was fulfilled. The quantity field reflects the number of units included in the replacement shipment. Finally, the replacement reason code provides a numeric indicator explaining why Amazon issued the replacement.