Overview

The FBA Customer Returns report gives Amazon sellers visibility into items that customers have returned through the Fulfilled by Amazon program. This report provides essential details about each return, including the reason the customer cited, the condition Amazon assigned to the returned item, and how the return was ultimately processed. For FBA sellers, monitoring this report is a key part of managing inventory health, identifying product issues, and ensuring accurate reimbursements.

Key Points / What Sellers Need to Know

• FBA returns have their own dedicated report — Returned FBA orders do not appear on the standard Manage Returns page in Seller Central, which is reserved exclusively for seller-fulfilled (FBM) returns. Sellers must use the FBA Customer Returns report to track these items.
• Item disposition determines what happens next — When a customer sends back an item, Amazon inspects it and assigns a disposition such as Sellable, Damaged, Customer Damaged, or Defective. This classification dictates whether the item goes back into your active inventory or is set aside.
• Return reason codes offer product insights — Each return entry includes the reason the customer selected when initiating the return. Patterns in these reasons can reveal recurring quality issues, listing inaccuracies, or packaging problems.
• The report is accessible through the Reports section — Sellers can find the FBA Customer Returns report by navigating to Reports > Fulfillment > Customer Returns within Seller Central.
• Amazon's FBA customer returns policy governs the process — All return processing follows Amazon's established FBA returns policy, which covers timelines, condition assessments, and how sellers are credited or charged.

How the Report Works

When a customer initiates a return on an FBA order, the item is shipped back to an Amazon fulfillment center. Upon arrival, Amazon warehouse staff inspect the item and assign it a disposition based on its physical condition. The FBA Customer Returns report captures this entire lifecycle, logging the original order details, the return date, the customer's stated reason, and the final disposition Amazon assigned. Sellers can filter and download this report for specific date ranges, making it straightforward to investigate individual returns or analyze trends over time. The report is typically updated within a few days of the return being processed at the fulfillment center.