Overview

Sellers encounter error code MYO0005 when they try to open the Orders page but Amazon blocks the request because the logged‑in user lacks the required rights. The message can appear instantly after clicking “Orders” or after a recent permission change, and it halts the ability to confirm shipments, process refunds, or respond to buyer messages. Understanding why the block happens and how to lift it is essential for keeping order‑fulfillment timelines intact.

Key Points

• Permission mismatch — The error surfaces when the current user role does not include the “View Orders” privilege, such as a sub‑account limited to advertising or inventory tasks.
• Wrong account login — Sellers who toggle between two or more Seller Central accounts often trigger MYO0005 by staying signed into the wrong account while trying to access order data for a different brand.
• Marketplace restriction — Attempting to view orders from a marketplace (e.g., UK) while the session is tied to a US‑only account generates the same denial message.
• Security hold — Amazon may temporarily suspend order access if it detects unusual activity, such as a sudden spike in order volume or repeated login failures.
• Health notifications — Alerts in the Notification Center about account health, policy violations, or pending documentation can accompany the error and give clues about the underlying restriction.

How to Resolve MYO0005

1. Confirm the correct Seller Central account — Log out, then sign back in using the exact email and password linked to the brand whose orders you need. For example, a seller managing “Brand A” in the US and “Brand B” in Canada must ensure the US credentials are used before opening the US Orders page.
2. Select the appropriate marketplace view — Use the marketplace selector at the top‑right corner to switch to the region that matches the orders you are trying to see. If you are on the US storefront but need UK orders, change the selector to “United Kingdom” and reload the Orders page.
3. — Navigate to , locate the active user, and verify that the “View Orders” and “Manage Orders” boxes are checked. A team member who only has “Advertising” rights will see MYO0005 until the owner grants the missing permissions.