Overview

Amazon's Report a Violation (RAV) tool allows brand owners to flag listings that potentially infringe on their intellectual property. However, sellers frequently encounter error messages during the submission process that can be confusing and frustrating. This guide breaks down the most common RAV error messages, explains what they mean, and outlines the steps you should take to resolve each one.

Key Points / What Sellers Need to Know

• Trademark registration is required — You can only submit trademark infringement reports using trademarks that are registered with a recognized trademark office and connected to your Brand Registry account in the relevant marketplace.
• Duplicate reports are blocked — Amazon's system prevents you from submitting a new report for an item you've already reported for the same type of infringement. You'll need to follow up through existing support channels instead.
• Test purchases may be required — If Amazon has flagged a pattern of invalid reports on your account, you may be temporarily required to provide order IDs from test purchases to substantiate your claims.
• ASIN-level vs. offer-level reporting matters — There is an important distinction between reporting an entire product listing (ASIN) and reporting a specific seller's offer. Choosing the wrong level can trigger errors or rejections.
• Your own ASINs cannot be fully reported — If an ASIN is connected to your brand or contains your own offer, you cannot select the complete ASIN for reporting. You can only report individual infringing offers on that listing.

Common Error Messages and How to Resolve Them

One of the most frequent errors sellers encounter states that no trademarks are registered with the trademark office connected to their account. This means the trademark you're trying to enforce isn't linked to the correct jurisdiction for the store you're reporting in — for example, a USPTO-registered trademark is needed for reports on amazon.com. To fix this, navigate to the Intellectual Properties section within Brand Registry and add the relevant trademark. Another common message tells you that you've already reported all the selected items. This isn't necessarily an error — it simply means a report already exists for that exact item and infringement type. Rather than submitting again, go to Brand Registry Support, choose "Previously submitted issue," and select the infringement-related option to follow up on your existing case.