Overview

Amazon’s Inbound Problem Summary dashboard lets sellers see issues that fulfillment centers have flagged on recent shipments. The view covers the last 120 days, while downloadable reports reach back a full year, helping sellers spot trends before they affect inventory flow. Keeping an eye on these alerts is crucial for any FBA business that wants to avoid extra prep work, higher costs, or shipment restrictions.

Key Points

• 120‑day snapshot — The dashboard displays every inbound problem recorded in the past four months, allowing sellers to gauge whether corrective actions are taking effect.
• 365‑day archive — Detailed CSV reports pull a year’s worth of problem data, useful for spotting seasonal spikes or recurring error types.
• Three‑tier coaching — Amazon escalates issues through Standard, Elevated, and Critical levels when the same problem repeats within a problem group.
• Escalation triggers — For example, a labeling error that appears on three separate shipments within 30 days will move a seller from Standard to Elevated coaching.
• Mandatory corrective steps — Each tier adds stricter requirements, such as mandatory polybagging or additional label verification before the next inbound shipment.
• Cost and time impact — Elevated or Critical coaching often forces sellers to spend extra labor hours and purchase additional prep supplies, directly affecting per‑unit margins.

How the Coaching System Works

1. Problem detection — Fulfillment center staff scan incoming pallets; if a unit of “Blue Ceramic Mug” lacks the required barcode, the issue is logged under the “Labeling” problem group.
2. Issue categorization — The system groups similar errors (e.g., labeling, packaging, missing suffocation warnings) and tracks how often each group occurs for a seller.
3. Coaching level assessment — When the same problem group exceeds Amazon’s internal threshold—say, five labeling errors across two weeks—the seller’s coaching status upgrades from Standard to Elevated.