Overview

Amazon's Inbound Performance Report provides sellers with detailed, shipment-level data about problems encountered when their FBA inventory arrives at fulfillment centers. This report is essential for identifying recurring issues with how products are prepped, labeled, and shipped, and it can help sellers avoid costly defect fees and coaching escalations over time.

Key Points / What Sellers Need to Know

• Shipment-level problem tracking — The report breaks down issues by individual shipment, carton, and even unit level so sellers can pinpoint exactly where problems occurred during the receiving process.
• Defect fees may apply — Amazon may charge inbound defect fees for problems related to prep and labeling requirements or shipping and routing requirements, making it financially important to monitor this report regularly.
• Coaching levels are assigned — Amazon assigns coaching levels (such as Standard, Elevated, or Critical) to problem groups, which can escalate if issues persist and potentially lead to restrictions on your shipping privileges.
• Email notifications supplement the report — When fulfillment center staff encounter problems with your shipments, Amazon typically sends an email alert in addition to flagging the issue in the Shipping Queue and the Inbound Performance Report.
• Multiple problem types are tracked — Issues range from items that cannot be scanned and missing labels to quantity discrepancies between what was expected and what was actually received.

How to Access the Report

Sellers can find the Inbound Performance Report by navigating to the Inventory section of Seller Central. From the main navigation, go to the Inventory tab and select Shipments from the drop-down menu. On the Shipments page, look for the Performance section in the left sidebar, then click to expand and select Inbound Performance. The report is also accessible through the Shipping Queue, where Amazon flags individual shipment problems as they are identified during the receiving process at fulfillment centers.

What the Report Contains

The Inbound Performance Report includes a comprehensive set of data fields that give sellers full visibility into shipment issues. Each row in the report captures the date the problem was reported, the shipment creation date, the FBA Shipment ID and Carton ID where the issue was found, and the specific fulfillment center involved. The report identifies the problem level — whether it occurred at the unit, box, or shipment level — along with the problem type, such as unscannable items or missing labels. Quantity fields show how many units were affected, how many were expected, and how many were actually received, making it easy to spot discrepancies. Product identifiers including SKU, FNSKU, and ASIN are listed alongside the product name for quick reference.