Overview

Amazon's Customer Concessions Reports give Fulfillment by Amazon (FBA) sellers detailed visibility into customer returns, replacements, and refunds issued against their orders. These reports are essential tools for monitoring post-sale activity, identifying trends in product returns, and ensuring that reimbursements from Amazon are accurate and complete.

Key Points / What Sellers Need to Know

• Multiple report types available — Customer Concessions is an umbrella term covering several distinct reports, including FBA Customer Returns, FBA Replacements, and FBA Reimbursements, each serving a different purpose in tracking post-sale activity.
• Returns data includes item disposition — When a customer returns a product to an Amazon fulfillment center, the returns report logs the condition of the item upon receipt, the reason the customer gave for the return, and whether the item is sellable or unsellable.
• Replacements are tracked separately — When Amazon sends a replacement unit to a customer instead of processing a refund, this activity is captured in a dedicated report so sellers can monitor inventory impact.
• Reimbursements affect your bottom line — The reimbursements report shows concessions that Amazon has issued to customers on completed FBA orders, which may result in charges to your seller account or, in some cases, reimbursements owed to you by Amazon.
• Reports are accessible through Seller Central — All Customer Concessions Reports can be found in the Reports section of Seller Central, and data can typically be filtered by date range for targeted analysis.

Report Types and What They Cover

The Customer Concessions reporting suite consists of several interconnected reports. The FBA Customer Returns report provides a record of every product returned to an Amazon fulfillment center, including key data points such as the order ID, ASIN, return reason provided by the customer, item condition or disposition upon arrival at the warehouse, and the date the return was processed. The FBA Replacements report captures instances where Amazon shipped a replacement item to the customer rather than issuing a monetary refund. The FBA Reimbursements report details any financial adjustments Amazon has made, whether refunds issued to customers on your behalf or reimbursements credited to your account when Amazon determines it is at fault for a lost or damaged item.