Overview

Amazon Home Services offers a marketplace where customers can purchase professional services directly through Amazon. For service providers operating on this platform, understanding the different order types is essential to managing workflow, pricing, and job acquisition. This reference covers the main service order types — fixed-price jobs, estimate-based jobs, and subscription plans — along with how providers receive and claim new work.

Key Points / What Sellers Need to Know

• Fixed-Price Jobs — These are pre-packaged services with a defined scope of work, allowing customers to purchase based on set price estimates that providers establish in advance.
• Estimate-Based Jobs — Rather than a fixed provider price, Amazon surfaces a single localized price to the customer based on competitive pricing ranges, then distributes the job to eligible providers in the area.
• Subscription Plans — A variation of fixed-price jobs that customers purchase as recurring appointment subscriptions for ongoing service needs.
• Two Job Acquisition Methods — Providers can receive work either through direct customer selection or through Amazon's estimate-based distribution system.
• Review Windows — Estimate-based jobs include a limited review period during which providers can evaluate job details and confirm their availability before assignment occurs.

How Fixed-Price Jobs Work

Fixed-price jobs are the most straightforward order type on Amazon Home Services. Providers set their own price estimates for each service they offer, and customers can view these prices directly on the Amazon marketplace. These listings are visually identified by an orange stripe on the service image, making them easy to distinguish. When a customer selects a specific provider and submits three appointment preferences, the provider receives the job via email and coordinates directly with the customer to confirm a final appointment day and time. This model gives providers full control over their pricing and allows customers to choose based on both price and provider reputation.

How Estimate-Based Jobs Work

Estimate-based jobs operate differently from fixed-price listings. When a customer purchases a service through this model, Amazon calculates a single price using localized estimates derived from the competitive range of prices that providers in the area offer for that service. The customer submits a single appointment preference rather than three. Once purchased, the job is distributed to all providers offering that service within the customer's ZIP code. Providers receive notifications through the Amazon app or their Home Services home page rather than via direct email. This system creates a broader distribution model where multiple providers compete for the same job opportunity.