Overview

Amazon's Account Management reference for Home Services sellers covers the essential steps for getting started on the platform, maintaining compliance through background check requirements, and managing your availability using vacation mode. Whether you're a new service provider joining the marketplace or an established pro looking to manage downtime, understanding these account management tools is critical to maintaining good standing and steady business.

Key Points / What Sellers Need to Know

• Account setup is multi-step — Service providers must complete a detailed registration process that includes verifying business credentials, confirming service areas, and setting up payment information before they can begin accepting jobs through Amazon.
• Background checks are mandatory — All in-home technicians who perform services at customer locations are required to pass a background check before being approved to work on the platform. This is non-negotiable and applies to every individual who enters a customer's home.
• Vacation mode provides flexibility — Sellers can temporarily pause their availability without losing their account standing. This feature lets service providers take time off without being penalized for unresponsiveness or missed service requests.
• Account health depends on active management — Regularly reviewing your account settings, keeping your service offerings up to date, and responding promptly to customer inquiries all factor into your overall account health metrics.
• Compliance documentation must stay current — Licenses, insurance certificates, and other professional credentials need to be kept up to date within your account to avoid service interruptions.

Setting Up Your Account

Getting started as an Amazon Home Services provider requires completing several verification steps. Sellers must provide valid business information, including tax identification details, proof of insurance, and any required professional licenses for their service category. Amazon reviews these documents to ensure that all providers on the platform meet baseline quality and safety standards. Once approved, sellers configure their service areas by specifying the zip codes they cover, set their pricing and availability windows, and connect a bank account for payment disbursements. The setup process can take several days as Amazon verifies submitted documentation, so providers should plan accordingly before expecting to receive their first job requests.