Overview

When Amazon flags a policy violation on your seller account, submitting proper invoice documentation is often a critical part of the appeals process. Understanding exactly what Amazon expects from these invoices can mean the difference between a swift reinstatement and a prolonged suspension. This reference guide breaks down every requirement sellers need to meet when providing invoices as part of a policy violation appeal.

Key Points / What Sellers Need to Know

• Invoices verify legitimate sourcing - Amazon requires invoice documentation to confirm that sellers are obtaining products from authorized, legitimate suppliers, which helps maintain marketplace trust and integrity.
• Proper invoices protect your account - Submitting compliant invoice documentation helps prevent listing removals, supports your overall account health metrics, and accelerates the appeal resolution timeline.
• Invoices must document completed transactions - Only finalized invoices reflecting actual fulfilled purchases are accepted. Pro forma invoices, price quotes, and pre-transaction documents will be rejected.
• Supplier verification may occur - Amazon reserves the right to contact your supplier directly to verify the information on your invoices, though they commit to keeping all supplier details confidential.
• Rejected invoices get explained - If Amazon rejects your invoice submission, they will provide specific reasons in your performance notification so you can correct the issues and resubmit.

What Your Invoice Must Include

Every invoice submitted as part of a policy violation appeal must contain several mandatory elements. First, it needs complete supplier information, including the supplier's name, phone number, physical address, and website. Amazon has stated they will not share this supplier data with their retail team or other sellers on the platform. The invoice must display a clearly visible issue date that falls within the past 365 days prior to when you received the performance notification. Purchase quantities shown on the invoice should be sufficient to cover both your sales volumes and current in-stock inventory for each ASIN cited in the violation notice over that same 365-day period.