Overview

Amazon's product-level shipping preferences page gives sellers granular control over handling time settings at the individual SKU level. This tool, accessible through Seller Central's shipping settings, allows merchants to view, edit, and download reports on handling time configurations across their entire catalog — helping ensure accurate delivery promises and fewer late shipments.

Key Points / What Sellers Need to Know

• SKU-level handling time control — Sellers can now set different handling times for individual SKUs rather than relying on a single account-wide default, enabling more precise fulfillment commitments based on each product's actual preparation needs.
• Multiple handling time sources — Handling time can originate from several sources including seller-set values, Amazon-recommended times based on historical data, and automated handling time (AHT) settings, each with different priority levels.
• Downloadable shipping preferences report — A comprehensive report is available for download that covers handling time settings, fulfillment method, sales data, and inventory status across all SKUs in your catalog.
• Multi-location inventory support — Sellers enrolled in multi-location inventory can set different handling times for the same ASIN at the SKU level depending on which inventory location the product ships from.
• Automated handling time (AHT) — Amazon can automatically calculate and apply handling times based on your historical fulfillment performance, though sellers with approved exemptions can override these recommendations.

How to Access Product-Level Shipping Preferences

To reach the product-level shipping preferences page, log in to Seller Central and navigate to the Settings menu. From there, click on Shipping Settings and select the Shipping Preferences tab. You can search for specific SKUs using the SKU search bar to view their current handling time configuration. The page displays each SKU's active handling time along with the source of that setting, making it easy to identify which values were set manually and which were assigned by Amazon's system. Sellers enrolled in multi-location inventory programs will find their handling time settings managed through the multi-location inventory manager page instead.