Overview

Amazon’s Inventory Defect and Reimbursement (IDR) portal consolidates all FBA inventory loss data into a single dashboard inside Seller Central. Launched to replace scattered reports, the tool lets sellers see damages, missing units, and reimbursement status in one place, helping them recover revenue and fix recurring issues.

Key Points

• Single‑view dashboard — All defect and reimbursement information appears on one page, eliminating the need to toggle between multiple Seller Central reports.
• Automated eligibility check — The system cross‑references each defect with Amazon’s reimbursement policies and automatically flags items that qualify for payment.
• Trend charts — Visual graphs plot defect frequency over weeks or months, making it easy to spot spikes for particular SKUs or categories.
• Categorized defects — Issues are grouped by type (e.g., warehouse damage, customer return, prep error), allowing sellers to prioritize the most costly problems first.
• Advanced filters — Users can narrow results by date range, ASIN, FNSKU, SKU, or source of the defect (warehouse vs. customer return).
• Three claim tabs — “Eligible for Reimbursement,” “In Progress,” and “Resolved” separate the claim lifecycle, giving clear status at a glance.

How the IDR Portal Works

1. Data aggregation — Amazon pulls inventory health metrics from the FBA inbound, removal, and inventory health reports into the portal. Example: A seller who ships 5,000 units sees both inbound damage reports and outbound return defects displayed together.
2. Policy matching — Each defect is automatically evaluated against the current FBA reimbursement rules. Example: A box that arrived cracked in the fulfillment center is flagged as eligible, while a customer‑initiated return for “wrong size” is not.
3. Status assignment — Based on the policy check, the portal places the defect into one of three tabs: Eligible, In Progress, or Resolved.