Overview

Amazon sends email notifications when new orders come in, but these alerts don't always reach your inbox. Understanding why order notification emails go missing — and knowing how to manage orders without relying on them — is essential for maintaining your fulfillment performance and avoiding canceled orders.

Key Points / What Sellers Need to Know

• Don't rely solely on email notifications — Amazon recommends checking your Manage Orders page in Seller Central at least once a day to catch all incoming orders, regardless of whether you received an email alert.
• Multiple factors can block notifications — ISP issues, spam filters, full inboxes, and incorrect email addresses can all prevent order notification emails from reaching you.
• Unshipped orders have a 30-day deadline — If you fail to confirm shipment within 30 days of the order date, Amazon will automatically cancel the order and refund the buyer, even if you have already shipped the product.
• The FBM Shipping Report is an alternative — Fulfilled by Merchant sellers can use the FBM Shipping Report to check for shippable orders, providing a backup method beyond email notifications and the Manage Orders dashboard.
• Add Amazon to your contacts — Whitelisting [email protected] helps ensure future order notifications aren't caught by spam filters.

Common Causes of Missing Order Emails

There are several reasons why Amazon's order notification emails may not be reaching you. Connection timeouts between Amazon's mail server and your ISP can cause messages to be lost in transit — these are typically temporary issues, but they can result in missed orders if you aren't checking Seller Central directly. Your ISP may also be filtering or blocking emails from Amazon's domain entirely, which requires contacting them to resolve. Additionally, if your email address on file is incorrect or your inbox has reached its storage limit, emails will bounce back and never be delivered. Sellers should regularly verify that the email address listed in their Notification Preferences under Settings in Seller Central is accurate and that the associated inbox has available space.