Overview

Amazon Business sellers occasionally encounter errors when uploading pricing files or processing order reports that contain business-specific fields. Understanding these error codes and their causes can save sellers significant time and prevent pricing mistakes that could impact profitability. This reference covers the most common Amazon Business errors, what triggers them, and how to resolve each one.

Key Points / What Sellers Need to Know

• Business-specific order fields can cause report issues - Fields like is-business-order, price-designation, and purchase-order-number in order reports may cause processing failures if your systems are not configured to handle them.
• Error 90009 means your header row is invalid - This upload error occurs when the header row in your pricing file is missing or does not match the expected format for the selected file type.
• Large discounts trigger warnings, not rejections - Setting a quantity discount greater than 50% off your business price generates a warning, but the discount is still accepted and processed normally.
• Pricing logic errors will block your upload - Amazon rejects submissions where quantity pricing increases with larger orders, or where business prices fall below your minimum allowed price.

Common Error Codes Explained

The most frequently encountered Amazon Business error is Error 90009, which indicates that the header row in your uploaded file is either missing or invalid. This typically happens when sellers select the wrong file type during the upload process. The fix is straightforward: verify that you have selected the correct file template type in Seller Central before uploading. Double-check that your file's column headers match exactly what Amazon expects for that particular file type, as even small discrepancies such as extra spaces or renamed columns can trigger this error.

Another common issue is Error 95030, which appears when a quantity discount exceeds 50% off the listed business price. While this may look alarming, it is only a warning and does not prevent your discount from being applied. Amazon includes this alert as a safeguard for sellers who may have accidentally entered an unusually steep discount. If the discount is intentional, no further action is required on your part.