Overview

Amazon allows sellers to configure multiple return addresses, giving you the flexibility to route returned products to different locations based on specific SKUs. This is particularly useful for sellers who operate from multiple warehouses, use third-party return processors, or sell products that require specialized handling at different facilities.

Key Points / What Sellers Need to Know

• Default return address — Every seller account has a default return address that applies to all stores where you sell. This is the address buyers see when initiating a return unless an override is in place.
• SKU-level overrides (US store) — In the US marketplace, sellers can set return address overrides for specific SKUs, directing returns for certain products to different locations.
• Multi-store support — Your default return address applies across all Amazon stores in which you sell, simplifying management for international sellers.
• Return address settings page — All configuration is managed through the Return Address Settings page within Seller Central, where you can view, add, and modify your addresses.

How It Works

Amazon's return address system operates on a two-tier model. At the top level, you set a single default return address that covers all of your listings across every marketplace where you sell. This default ensures that any product a buyer returns will be shipped to a known, valid address without requiring per-listing configuration. For most sellers with a single warehouse or returns processing location, this default address is all that is needed.

The second tier is the SKU-level override, which is currently available in the US store. This feature lets you assign a different return address to individual SKUs, overriding the default for those specific products. When a buyer initiates a return on a product with an override in place, Amazon directs them to ship the item to the override address rather than your default location.

When to Use Multiple Return Addresses

There are several scenarios where configuring multiple return addresses makes sense. Sellers who stock inventory across multiple warehouses can route returns back to the facility where the product originated, reducing internal shipping costs and simplifying restocking. If you work with a third-party returns processing service for certain product lines, you can point those SKUs directly to the processor's facility. Sellers dealing in products that require special handling — such as hazardous materials, oversized goods, or temperature-sensitive items — may need returns sent to facilities equipped to receive them. Additionally, sellers who operate both FBM and FBA listings may want FBM returns directed to their own warehouse while FBA returns are handled through Amazon's standard process.