Overview

Amazon sellers participating in the Heavy‑Bulky program must keep a close eye on the delivery services they promise for oversized and heavy items. The program links each service tier—ranging from simple doorstep drop‑off to full‑service white‑glove placement—to specific coverage regions and product categories. Reviewing these commitments regularly helps sellers avoid service gaps, negative feedback, and account‑health penalties.

Key Points

• Program‑only scope — The guidance applies solely to sellers enrolled in Amazon’s Heavy‑Bulky shipping program, which handles items that exceed standard size or weight limits.
• On‑demand service details — By selecting any offered service in Seller Central, a seller can expand a description that spells out every obligation tied to that tier.
• White‑glove obligations — When white‑glove delivery is selected, the seller must place the product in the buyer’s chosen room, fully unpack it, and clean the delivery area afterward.
• Coverage linked to shipping templates — Each shipping template’s defined regions dictate which services are available, and the list can differ from one region to another.
• Product‑type mapping — Within a region, the left‑hand column shows product categories while the right‑hand column displays the corresponding service options, making it easy to see which commitment applies to each SKU.

How to Review Your Service Details

1. Open Shipping Settings — Log into Seller Central, navigate to Settings → Shipping Settings, and click the name of the shipping template you want to inspect. Example: a seller with a “West Coast Bulk” template selects it to view its regions.
2. Select a Coverage Area — Inside the template, click the drop‑down for a specific coverage area (e.g., “California – Bay Area”). A pop‑up window appears showing all services linked to that region. Example: the pop‑up lists “Threshold Delivery” and “Room‑of‑Choice Delivery” for that area.
3. Expand Service Descriptions — Locate the service you offer, then click the icon next to it. The full description—including placement expectations, unpacking duties, and cleanup requirements—appears.