Overview

Amazon's Order Adjustment Feed provides sellers with a systematic way to issue refunds for orders placed through their accounts. This feed-based approach is particularly useful for sellers who manage high volumes of orders and need to process refunds programmatically rather than one at a time through Seller Central. Understanding how this feed works is essential for Professional sellers who want to streamline their refund workflows.

Key Points / What Sellers Need to Know

• Professional plan required — The Order Adjustment Feed is only available to sellers on a Professional selling plan. Individual sellers must process refunds manually through Seller Central.
• Full refunds only through this feed — This feed is designed to issue full refunds for orders. If you need to cancel an entire order before fulfillment, you must use the separate Order Acknowledgement Feed instead.
• Reason codes are mandatory — Every refund submitted through the feed must include a reason for the adjustment, helping Amazon track return patterns and maintain marketplace integrity.
• Price components must be itemized — Refund amounts need to be broken down by component, including the principal amount, shipping costs, tax, and any other applicable charges.
• Buyers are only charged once — Regardless of how many components make up the adjustment, the buyer's credit card is credited a single time for the total refund amount.
• Net adjustments must favor the buyer — While sellers can include charges such as restocking fees (negative amounts), the overall net amount of any adjustment must result in a credit to the buyer.

How the Feed Works

The Order Adjustment Feed uses a structured XML format defined by Amazon's XSD schema. Each adjustment is tied to a specific order using Amazon's unique OrderID, which identifies the entire order regardless of how many individual items it contains. Sellers can also use their own merchant-supplied order IDs, but this requires first establishing the mapping between the MerchantOrderID and the AmazonOrderID through the Order Acknowledgement Feed. Once that pairing is set up, sellers can reference their own internal IDs for all subsequent feed submissions related to that order.