Overview

Amazon Seller Wallet lets sellers store, convert, and move money in several currencies without leaving Seller Central. Because the wallet is tied directly to a seller’s account, controlling who can access it and designating the correct point of contact are critical for protecting funds and keeping financial operations running smoothly.

Key Points

• Point of contact links to the seller account — The individual entered as the primary contact during account creation automatically becomes the wallet’s point of contact; any change updates both the seller account and the wallet simultaneously.
• Verification is mandatory for new contacts — When you replace the primary contact, the incoming user must pass Amazon’s identity‑verification workflow before gaining any wallet privileges.
• Permissions are not inherited — Users added to the seller account do not receive wallet rights by default; explicit permission grants are required in the User Permissions settings.
• Only verified users can move money — Fund transfers, currency swaps, and payout requests are limited to users whose identities Amazon has confirmed.
• Two‑step verification is recommended for all wallet users — Enabling MFA adds a second barrier that protects against compromised credentials.
• Regular audits prevent accidental exposure — Periodic reviews of user roles help catch stale accounts or overly broad access before misuse occurs.

How the Point of Contact System Works

1. Initial assignment — During the first registration of a seller account, the name, email, and phone number entered become the default point of contact for both the seller profile and the linked Seller Wallet. For example, if “Emily Rivera” registers the account, Amazon treats Emily as the primary authority for all future wallet actions.
2. Requesting a change — To transfer primary authority, the current point of contact navigates to Settings → Account Info and selects the “Edit” option next to the Point of Contact field. After submitting the new user’s details, Amazon triggers a verification request to the incoming individual.