Overview

Amazon’s partnered carrier program sometimes leaves sellers with printed FBA shipping labels that never get used. Amazon allows reimbursement for those unused labels, but only if sellers follow a strict set of rules and submit a claim within a limited period. Knowing the eligibility criteria and the exact steps to file a claim can help sellers recoup costs that would otherwise be lost.

Key Points

• Only partnered‑carrier labels qualify — Labels bought through Amazon’s own carrier network are the only ones eligible; any label you sourced independently falls outside the policy.
• Nine‑month claim deadline — A reimbursement request must be lodged no later than nine months after the shipment’s creation date; claims submitted after that cut‑off are automatically rejected.
• One claim per shipment — Amazon permits a single claim for each shipment ID; submitting a duplicate will be declined, so the first filing must be complete and accurate.
• Shipment status must be “canceled” or “closed” — Labels can be reclaimed only after the associated shipment is no longer active; open or in‑progress shipments are ineligible.
• Verify existing credits first — Sellers should check the reimbursement reports in Seller Central before filing, because Amazon may have already credited the unused label amount.

How the Reimbursement Process Works

1. Confirm shipment termination — Open Seller Central, locate the shipment in the “Shipping Queue,” and verify that its status reads Canceled or Closed. For example, a shipment created on March 1 that was later canceled on March 5 meets this condition.
2. Review reimbursement reports — Navigate to the “Payments” → “Transaction View” or the “Reimbursement” report and search for any credit entries tied to the shipment ID. If a $0.30 credit for an unused label already appears, no further action is needed.
3. Gather required documentation — Compile the shipment ID, the number of unused labels, and screenshots showing the canceled status. For instance, a seller who printed three labels but used only one would note two unused labels and attach the cancellation screenshot.