How to Fix Listing Error 95105: Invalid Contact Information in Condition Notes
Error 95105 blocks a listing when the condition‑note field contains contact data or URLs (e.g., [email protected], 555‑123‑4567, https://www.myshop.com). Removing these prohibited strings and keeping the note strictly about product condition allows the listing to be saved in Seller Central.
Overview
Amazon’s listing validation system flags error 95105 when a seller places contact details or external URLs inside the condition‑note field. The error stops the listing from being saved or updated until the prohibited content is removed, making it essential for sellers to recognize the trigger and act quickly.
Key Points
- Contact data triggers the block — Adding an email such as [email protected] or a phone number like 555‑123‑4567 in the condition note will generate error 95105.
- External links are disallowed — Inserting a web address (e.g., https://www.myshop.com) or a domain name (myshop.com) causes the same rejection.
- Only physical condition belongs there — Amazon requires the field to describe the item’s state—sealed, scratched, missing parts—without any promotional or outreach language.
- Listing remains frozen — The product cannot be submitted or edited until every invalid entry is replaced with a proper condition description.
- Error message points to the offending value — The platform highlights the exact string it flagged, helping sellers locate the problem quickly.
- Repeated violations may raise account scrutiny — Consistently ignoring the rule can attract additional monitoring from Amazon’s compliance team.
How to Resolve Error 95105
- Identify the flagged content — Open the error details; Amazon will list the exact snippet that caused the rejection, such as “[email protected]”.
- Strip out all contact information — Delete any email addresses, phone numbers, or social‑media handles (e.g., @myshop) from the condition‑note field. Replace them with a neutral placeholder if needed, such as “N/A”.
- Remove every external URL — Erase links like “http://www.myshop.com/product” or plain domain names such as “myshop.com”. If you need to reference a warranty site, move that information to the product description instead.
- Rewrite the note to focus on condition — Provide a concise, factual description. Example: “Item is brand‑new, sealed in original packaging; no visible scratches or dents.”
Analysis & Recommendations
Why This Matters
The validation block halts the ability to publish or update products, causing delays for sellers managing large catalogs or using bulk uploads. Repeated 95105 violations can trigger additional account monitoring, risking broader compliance warnings.
Key Takeaways
- Error 95105 is triggered by any email address (e.g., [email protected]) in the condition‑note field.
- Including phone numbers (e.g., 555‑123‑4567) or URLs (e.g., https://www.myshop.com) also generates the same error.
- Amazon highlights the exact offending string, allowing sellers to locate and remove it before resubmission.
Recommended Actions
- →In Seller Central, open Inventory > Add Products via Upload, edit the flat‑file, search the condition_note column for '@', '.com', 'http', or phone...
- →Add a conditional formatting rule in your spreadsheet to flag cells containing '@', 'www', or '+1' in the condition‑note column before uploading.
- →Set a daily check in Seller Central > Performance > Account Health > Listings Errors to review and clear any new 95105 alerts.
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