Overview

Error 20009 is a common listing error that Amazon sellers encounter when uploading product images that don't meet the platform's minimum size requirements. Understanding and resolving this error quickly is essential, as product images are a critical factor in conversion rates and listing visibility.

Key Points / What Sellers Need to Know

• Minimum image size - The longest side of your product image must be at least 1,000 pixels to meet Amazon's requirements for main product images.
• Maximum image size - The longest side must not exceed 10,000 pixels, so there is an upper boundary as well.
• Resolution matters - Amazon expects images to be at least 72 DPI (dots per inch), meaning you should always use your original high-resolution files.
• Compressed images will fail - Thumbnail versions, heavily compressed files, or downsized copies of your original photos will likely trigger this error.

What Causes Error 20009

This error is triggered when the product image you upload has pixel dimensions that fall below Amazon's minimum size threshold. The error message will typically display the actual dimensions of your uploaded image alongside the required minimum, making it straightforward to identify the gap. In most cases, sellers run into this issue because they've inadvertently used a compressed version of their product photo, a cropped thumbnail, or a web-optimized file rather than the original camera output. It can also occur when images are exported from editing software at reduced quality settings or pulled from older listing tools that downscale files automatically.

How to Fix It

Resolving Error 20009 requires replacing the offending image with one that meets Amazon's pixel requirements. Start by locating the original, full-resolution version of your product photo — this should ideally be the raw file from your camera or photographer, not a version that has been resized for email, social media, or other purposes. Confirm that the longest side measures at least 1,000 pixels by checking the file properties on your computer or in your image editing software. If your original image is still too small, you may need to reshoot the product or work with a professional photographer to obtain higher-quality files. Once you have a compliant image, re-submit it through your inventory file or product image data feed.