Overview

Amazon sellers frequently encounter error 20006 when trying to add product images to their listings. The error appears when Amazon’s backend cannot process the supplied image file, often because of format mismatches, incorrect file extensions, or improperly structured URLs. Resolving the issue quickly is essential to keep product listings live and maintain sales momentum.

Key Points

• Supported formats limited to four — Amazon only accepts GIF, JPEG, TIFF, and PNG files; any other format triggers error 20006.
• Extension must match actual format — If a file is saved as a bitmap but carries a .jpg extension, Amazon will reject it during processing.
• Direct image URLs required — URLs containing query strings (e.g., “?id=123”) or redirect parameters prevent Amazon from retrieving the image file.
• Renaming does not convert — Changing a .bmp or .psd filename to .jpg does not alter the underlying file type; the image must be re‑saved in a supported format.
• Four‑character extensions accepted — Extensions such as .jpeg or .tiff are functionally equivalent to .jpg and .tif, but the shortened form is preferred for consistency.
• Incorrect URLs cause redirects — Hosting images on platforms that serve an HTML preview page instead of the raw file leads to processing failures.

How to Fix Error 20006

1. Confirm the file’s true format — Right‑click the image on Windows or use “Get Info” on macOS to view the file type; if it shows BMP, PSD, or another unsupported type, open the file in an editor (e.g., Photoshop, GIMP) and export it as JPEG or PNG.
2. Match the extension to the format — After re‑exporting, ensure the filename ends with .jpg, .png, .gif, or .tif. For example, a file saved as “product‑image.jpeg” should be renamed to “product‑image.jpg” if the underlying format is JPEG.
3. Eliminate URL parameters — Inspect the full image URL; if it contains a question mark, ampersand, or other query characters, replace it with a clean link that ends directly in the extension (e.g., “https://mybucket.s3.amazonaws.com/shoes.jpg”).