Overview

Error 100560 is a common product listing issue that Amazon sellers encounter when their uploaded images are rejected for not accurately representing the listed product. This error can prevent your product images from appearing to customers, directly impacting your listing's visibility and conversion rates. Understanding why this error occurs and how to resolve it quickly is essential for maintaining healthy, active listings.

Key Points / What Sellers Need to Know

• Images must match the exact product listed — Every image you upload must visually represent the specific product tied to the ASIN, UPC, or EAN you submitted. Generic or placeholder images will trigger this error.
• Product identifiers must be accurate — If you associate an image with the wrong ASIN or barcode, Amazon's system will flag a mismatch and reject the image.
• Amazon's image guidelines are strictly enforced — Beyond accuracy, your images must also comply with Amazon's technical and content requirements, including resolution, background color, and prohibited elements.
• Rejected images are not displayed to shoppers — Until the error is resolved, customers will not see the affected images on your listing, which can significantly reduce click-through and purchase rates.

Why This Error Occurs

There are three primary reasons Amazon triggers Error 100560 on a seller's listing. First, the uploaded image may not accurately depict the product that corresponds to the listing. This can happen when sellers use stock photos that don't match their actual product, upload images from a different variation, or include misleading visual elements. Second, the product identifier submitted alongside the image — whether an ASIN, UPC, or EAN — may not correspond to the correct product. This often occurs during bulk uploads or when managing large catalogs where identifiers can easily be mismatched. Third, the image itself may violate Amazon's broader image quality and content guidelines, even if it technically shows the right product.

How to Resolve Error 100560

Fixing this error requires a systematic approach. Start by verifying that the product identifier you submitted matches exactly with the product you intend to upload images for. Double-check your ASIN, UPC, or EAN against the product detail page to confirm alignment. Next, upload fresh images that accurately represent the exact product and specific variant being sold. If you sell a product in multiple colors or sizes, each variation needs its own accurate imagery. Finally, review Amazon's image requirements guide in full and make any necessary adjustments to ensure your images meet all technical standards, including minimum resolution, white background requirements, and restrictions on text overlays or watermarks.