Overview

Sellers encounter error 8567 when Amazon cannot validate the product identifier supplied during a listing upload, blocking the creation of new ASINs. The issue typically surfaces in bulk inventory feeds and must be cleared before the product can go live.

Key Points

• Identifier mismatch — Amazon rejects a UPC, EAN or GTIN that does not correspond to any existing catalog entry, preventing a new ASIN from being generated.
• Exact brand alignment — The brand name entered in the feed must be identical, character‑for‑character, to the brand registered for that identifier in the GS1 database; even a missing “LLC” triggers the error.
• GS1 registration requirement — Only identifiers that are active and officially recorded in the GS1 system are accepted by Amazon’s catalog engine.
• Formatting rules — Extra spaces, hyphens, or non‑numeric characters in the identifier field cause the validation to fail, even if the numeric portion is correct.
• Third‑party UPC risk — Codes bought from unofficial resellers often lack proper GS1 linkage, leading to repeated 8567 rejections.

How to Resolve Error 8567

1. Validate the identifier in GS1 — Log into the GS1 lookup portal, enter the UPC/EAN/GTIN, and confirm that the record shows an active status and the correct brand. For example, a seller with UPC 012345678905 should see “Brand X” listed; any “inactive” flag means the code cannot be used.
2. Match the brand name exactly — Open the Amazon inventory template and copy the brand string from the GS1 record verbatim, including punctuation and legal suffixes. If GS1 lists “Acme Widgets LLC,” the template must also read “Acme Widgets LLC,” not just “Acme Widgets.”
3. Clean the identifier format — Remove any leading zeros that are not part of the official code, strip spaces, and ensure the field contains only 12‑digit (UPC) or 13‑digit (EAN/GTIN) numbers. A feed entry like “ 0 12345678905 ” should be corrected to “012345678905.”
4. Refresh the inventory file — Download the latest bulk upload template from Seller Central, paste the verified identifier and brand into the appropriate columns, and leave all mandatory fields (product name, price, quantity) populated. For instance, a row for SKU ABC123 would now include the cleaned UPC in column “product-id” and the exact brand in column “brand-name.”