Overview

Error 8102 is a common Amazon Seller Central error that occurs when the system cannot find catalog data for a specific SKU. This typically surfaces when uploading inventory files or submitting product image data feeds, and it signals that your product listing hasn't been properly established in Amazon's catalog before you tried to associate additional data with it.

Key Points / What Sellers Need to Know

• Error Message Format - The error reads "Catalog data does not exist for SKU" followed by the affected SKU identifier, letting you know exactly which product is causing the issue.
• Root Cause - This error means Amazon's system cannot match your uploaded data (usually images) to an existing product because the product itself hasn't been successfully added to the catalog yet.
• Two Trigger Scenarios - The error can appear either after uploading an inventory file or after submitting a product image data feed via XML, and each scenario has slightly different underlying causes.
• Self-Resolving Nature - In many cases, this error will disappear on its own once you fix the underlying product data issues that prevented the SKU from being added to the catalog.

When This Error Appears After Inventory File Uploads

If you encounter Error 8102 after uploading an inventory file, the most likely explanation is that a separate error is blocking your product from being added to Amazon's catalog. Because the product doesn't exist in the system yet, the image processor cannot link the image you referenced to any listing. This is essentially a cascading failure where one problem creates another. The key action here is to review your upload report for other product data errors and resolve those first. Once the underlying product data issues are corrected and your SKU is successfully added to the catalog, the image-related Error 8102 should resolve automatically.

When This Error Appears After XML Image Data Feeds

Sellers who use XML-based product image data feeds may also encounter this error, but the causes can differ slightly. In this scenario, the referenced SKU simply does not match any existing product in Amazon's catalog. There are three common reasons this happens: you may not have submitted a product data feed for the SKU yet, errors in a previously submitted product data feed may have prevented the SKU from being added, or the SKU listed in your image data feed may contain a typo or mismatch. Carefully cross-reference the SKU in your image feed against your product data submissions to identify which of these conditions applies.