Overview

Amazon's Fulfillment by Amazon (FBA) program handles storage, picking, packing, and shipping on behalf of sellers. Occasionally, errors made by FBA warehouse staff during product handling can result in policy violations being incorrectly applied to a seller's account. When this happens, sellers have the option to file a bin check request — a formal dispute mechanism that asks Amazon to re-examine the physical inventory and verify whether a violation was truly the seller's fault or the result of an FBA handling error.

Key Points / What Sellers Need to Know

• Bin checks are for FBA handling errors only — This process is specifically designed for situations where you believe a policy violation was caused by Amazon's FBA team mishandling your product, not for general policy appeals.
• You need your ASIN and SKU details — Before filing, gather the relevant ASIN and SKU information from your policy violation appeals page or performance notification. Having these details ready will speed up the process.
• Multiple contact methods are available — Amazon offers several ways to submit your request, including email, phone, and chat support options. Choose whichever method is most convenient for you.
• You'll receive a case ID for tracking — After submitting your request, Amazon sends an email confirmation with a case ID that you can use to track the status of your dispute.
• Resolved bin check IDs serve as appeal evidence — Once a bin check is resolved in your favor, you can use the resolved case ID as evidence when appealing the original policy violation.

How to File a Bin Check Request

Filing a bin check request involves navigating through Seller Central's help system. Start by logging into your Seller Central account and going to the Help page. From there, select the option to describe an issue to resolve, and choose "My issue is not listed" from the available options. In the description box labeled "Describe your issue to route to the right support team," enter the details of your situation, including your ASIN, SKU, and a clear explanation of why you believe the policy violation resulted from an FBA handling error rather than a problem with your product or listing. Click the submit button to proceed.