Overview

Amazon’s Selling Services program lets sellers attach professional services—such as installation, assembly, or setup—to physical products. When a buyer purchases a bundled product‑service package, the seller must close two distinct orders: the service order via the Amazon Selling Services mobile app and the product order through Seller Central. Completing both steps correctly is crucial for timely payment and accurate order tracking.

Key Points

• Separate completions required — The product and its associated service are processed as independent transactions; each must be marked complete on its own platform.
• Service order finalized on‑site — Technicians use the Selling Services app at the customer’s location to confirm service delivery and capture a digital signature.
• Product order closed in Seller Central — After the service is marked complete, sellers confirm shipment or fulfillment of the product order in the Seller Central order‑management interface.
• Payment hinges on service completion — Funds for the product portion are released only after the service order is recorded as finished, making service delays a direct cash‑flow risk.
• Change orders can be submitted — If the scope of work changes during the visit, the app allows technicians to file a change order before obtaining the customer’s signature.

How Service and Product Orders Are Completed

1. Technician arrival and service execution — The field technician arrives at the customer’s address, performs the agreed‑upon installation or assembly, and ensures all work meets the service specifications. Example: A technician installs a smart thermostat and verifies that it connects to the home Wi‑Fi network.

2. Open the Selling Services app — On the mobile device, the technician launches the Amazon Selling Services app, selects the pending order from the dashboard, and taps the “Complete Service” button. Example: The order list shows “Order #123‑4567890 – Smart Thermostat Installation.”