Overview

Amazon's Send to Amazon (STA) workflow allows sellers to create and manage inbound shipments to Fulfillment by Amazon (FBA) warehouses. After confirming a shipment, sellers may need to modify details such as the expected ship date, or cancel the shipment entirely. Understanding how to make these changes correctly is essential for avoiding unnecessary fees and keeping your FBA inventory pipeline running smoothly.

Key Points / What Sellers Need to Know

• Shipments can be canceled before they ship — Sellers can cancel a confirmed shipment directly within the Send to Amazon workflow by clicking the cancel option at the bottom of the workflow page.
• Cancellation applies to all shipments in the plan — When you cancel, all shipments created under that shipping plan will be moved into a canceled status within your shipment queue.
• Partnered carrier charges may still apply — If you used an Amazon-partnered carrier and the shipment has already been processed or picked up, cancellation fees or shipping charges may not be refundable. Review Amazon's partnered carrier terms before canceling.
• Ship dates can be updated after confirmation — If your expected ship date changes, you can modify it in Step 3 of the workflow (the box labels step) without needing to cancel and recreate the shipment.
• Timely updates prevent performance issues — Keeping your ship dates accurate helps avoid late shipment warnings and ensures Amazon's fulfillment centers are prepared to receive your inventory on schedule.

How to Cancel a Shipment

To cancel a shipment in the Send to Amazon workflow, navigate to the shipment you want to remove and scroll to the bottom of the workflow page. Click the cancel shipment button, which will void the entire shipping plan and move all associated shipments into a canceled status. You can verify the cancellation by checking your shipping queue, where the shipment will appear with a canceled label. Keep in mind that once a shipment is canceled, you will need to create a new shipping plan from scratch if you still want to send those products to FBA. It is best practice to cancel shipments as early as possible to minimize any potential carrier charges.