Overview

Professional sellers on Amazon can now cancel several pending orders in a single operation instead of handling each one individually. The bulk‑cancellation tool is accessible through Seller Central’s order‑management page and applies only to orders that have not yet shipped. Using it correctly can save hours of manual work, but it also feeds directly into the metrics Amazon uses to evaluate account health.

Key Points

• Eligibility limited to Professional plan — Only sellers subscribed to the Professional selling plan see the “Cancel multiple orders” option; Individual plan users must still cancel orders one by one.
• Only unshipped orders qualify — The feature works exclusively on orders that remain in a pre‑fulfillment state; once a shipment confirmation is recorded, the order must be dealt with through the standard return or refund process.
• Reason required for each line item — Sellers must assign a cancellation reason—such as out‑of‑stock, buyer request, or pricing error—to every selected order before the batch can be submitted.
• Direct impact on cancellation rate — Each cancelled order adds to the pre‑fulfillment cancellation metric, which Amazon monitors against a 2.5 % threshold for healthy accounts.
• Automatic buyer communication — Amazon instantly notifies the buyer of the cancellation and initiates a full refund, eliminating the need for sellers to send separate messages.

How Bulk Order Cancellation Works

1. Navigate to Manage Orders — From the Seller Central homepage, click Orders → Manage Orders. For example, a seller with 2,400 pending orders can view the full list in a paginated table.
2. Select multiple orders — Use the checkboxes beside each order line to highlight the orders you intend to cancel. If a seller discovers that 15 units of a newly listed product are defective, they can tick those 15 rows in seconds.
3. Choose “Cancel selected orders” — After selecting the rows, click the bulk‑action dropdown and pick . The system then opens a dialog prompting a reason for each order.