Overview

Amazon’s Services program now lets sellers assign field technicians directly from the Seller mobile app. The feature, launched in early 2024, removes the need for a desktop console and enables real‑time dispatch while on the go. Sellers who rely on on‑site installations, repairs, or assembly can cut response times and keep their schedules fluid.

Key Points

• Mobile‑first dispatch — Technicians can be matched to new service requests from a smartphone or tablet, letting sellers react within minutes instead of waiting to log into a PC.
• Dashboard‑driven queue — The app’s home screen lists every pending job in a single view, so a seller can see the entire workload at a glance and pick the next assignment without navigating multiple menus.
• Ordered job list — Jobs appear in a footer strip ordered by creation time; this visual cue helps sellers process requests sequentially and avoid overlooking older tickets.
• Instant assignment feedback — After tapping “Assign,” a green banner pops up at the top of the job detail page confirming the technician has been booked, eliminating uncertainty about whether the action succeeded.
• Skill‑based matching — The technician selector shows only those team members whose skill tags align with the job’s requirements, reducing the chance of sending an unqualified worker to a complex installation.
• Real‑time availability — Each technician’s current status (available, on‑site, or off‑shift) is displayed in the list, so sellers can avoid double‑booking and keep the field team efficiently utilized.

Requirements and Eligibility

• Active Services enrollment — Only sellers who have been accepted into Amazon’s Services program may see the technician‑assignment tab; the program covers categories such as furniture assembly, appliance installation, and home‑improvement projects.
• Registered technician roster — At least one technician must be added to the seller’s team profile before the mobile feature unlocks; each profile needs a verified phone number, skill set, and work‑hour preferences.