Overview

Amazon sellers participating in the Home Services program need to register every team member who will handle customer jobs. This guide covers the full process for adding technicians, managing background checks, and troubleshooting common issues with staff accounts. Understanding these steps is essential for keeping your Home Services operation running smoothly and staying compliant with Amazon's requirements.

Key Points / What Sellers Need to Know

• All service staff must be registered — Every individual who performs jobs inside customers' homes needs to be added to your account through Seller Central before they can begin work.
• Background checks are mandatory for technicians — Amazon requires a personal background check for anyone classified as a technician. This process is handled by a third-party vendor on Amazon's behalf.
• Background check emails are sent automatically — Once you add a technician, Amazon sends them an email with instructions for completing the background check. No manual follow-up is needed on your part.
• Legal names must match exactly — The name you enter when adding a technician must be an exact match with their legal name, or the background check will not process correctly.
• Technicians receive app login credentials after approval — Once a technician's background check clears, they automatically receive a username and password to sign in to the Amazon Home Services mobile app.

Adding New Staff Members

To add a new staff member, navigate to your Seller Central account and access the staff management section. You will need to provide several key details during setup: the staff member's full legal name (which must match their government-issued identification exactly), their email address (which will serve as both the contact for background check instructions and their unique login username), their role and job permissions, and a professional headshot photo. The photo should be in focus, well lit, and feature realistic colors, with a white background preferred. Amazon displays this photo to customers in their order confirmation emails, so quality matters for making a good first impression.