Overview

Amazon's Selling Services program allows approved technicians — including delivery crews and installers — to complete service jobs for Amazon customers. To manage these jobs, technicians are required to use the Selling Services on Amazon mobile app, which handles everything from job assignments to customer signatures and payment processing.

Key Points / What Sellers Need to Know

• App is mandatory for payment — Technicians must use the Selling Services on Amazon app to complete jobs and receive payment. Service payments are only processed through the app, so skipping it means not getting paid.
• Available on both major platforms — The app can be downloaded on both iOS and Android devices, giving technicians flexibility in which mobile device they use in the field.
• Persistent login — Once a technician logs in with their approved credentials, they remain logged in and can immediately access current and upcoming jobs each time they open the app.
• Real-time price adjustments — If the final price for a job differs from the original estimate, technicians can adjust the amount directly within the app before completing the job.
• Customer signature required — Every completed job requires a customer signature captured through the app, which triggers the payment process.

How the App Works

The Selling Services on Amazon app serves as the central hub for technicians participating in Amazon's services program. After downloading the app and logging in with an approved technician username and password, users gain access to a dashboard showing all assigned jobs — both current and upcoming. The app is designed for simplicity in the field, allowing technicians to quickly navigate to the job they need to complete without unnecessary complexity. The persistent login feature means technicians only need to authenticate once, reducing friction when moving between jobs throughout the day.

Completing a Job Step by Step

When a technician is ready to complete a service job, they start from the app's home page and tap the "to complete" tile to view their assigned work. After selecting the relevant job, they click to begin the completion process. The app then prompts the technician to review and confirm the price for the service. If the final price differs from the original quote — whether due to additional work or a customer discount — the technician can enter the difference directly. To apply a discount, technicians simply enter a negative amount using the minus sign. Once the pricing is confirmed, the technician hands the device to the customer, who reviews the final price and provides their signature on screen. As soon as the customer submits their signature, the job is automatically marked as complete in Amazon's system.