Overview

Amazon's Recalls Logistics Service (RLS) is a program designed to help sellers manage product safety incidents, including recalls, stop sales, and market withdrawals initiated by US regulators. When a regulatory action affects your products, RLS can handle much of the heavy lifting — from notifying customers to processing returns and refunds — so sellers can focus on resolving the underlying safety concern. Understanding how RLS works is essential because product safety incidents come with strict deadlines, and failure to respond promptly can lead to account suspension.

Key Points / What Sellers Need to Know

• 24-hour notification window — When Amazon receives a regulatory request about your product, you will be notified within 24 hours via your Manage Your Compliance (MYC) dashboard and email. Affected ASINs are automatically suppressed.
• 14-day response deadline — Sellers must choose their preferred recall management option within 14 days. Failure to respond within this window can result in account suspension and Amazon taking action on your behalf at your expense.
• Two management options — You can either let Amazon manage the recall through RLS (recommended) or opt out and handle the entire process yourself.
• Corrective Action Plan required — Regardless of which option you choose, you will need to develop and submit a Corrective Action Plan (CAP) to the regulator.
• Inventory removal for FBA sellers — If you use Fulfillment by Amazon, you must initiate inventory removal within 30 days. Storage fees continue to apply until removal is complete.

How the RLS Process Works

When a product safety concern arises, the process begins with Amazon receiving a regulatory request — typically a Notice of Violation (NOV) from a US regulator. Amazon then notifies the affected seller through the MYC dashboard and via email, providing details about the regulatory authority involved, the affected ASINs, and the specific actions required. At this point, the seller must immediately stop shipping affected products and contact the identified regulator with sample numbers and product details. Proof of regulator contact, such as a timestamped email screenshot, must be uploaded through the appropriate case page in Seller Central.