Overview

Amazon offers service providers a self-service Performance Dashboard designed to help sellers monitor, understand, and improve their service quality metrics. This tool gives providers transparent access to the same scoring system Amazon uses to evaluate performance, making it easier to identify weak spots and take corrective action before account health is affected.

Key Points / What Sellers Need to Know

• Performance is measured on a rolling 60-day window — Amazon evaluates completed and cancelled orders from the past 60 days, with scores recalculated nightly. Orders older than 60 days drop out of the calculation automatically.
• Failing to meet targets has real consequences — Providers who fall below Amazon's performance thresholds may see reduced job assignments, negative account impacts, or even suspension of selling privileges.
• Metrics are evaluated at the account level — While you can drill down by coverage area, profession, or technician, Amazon currently calculates official performance metrics on an account-wide basis across all orders.
• Exceeding targets can earn you more work — Providers who consistently meet or surpass performance benchmarks are rewarded with increased job volume on Amazon's platform.
• Technicians only see their assigned areas — Team members with specific coverage area assignments will only view performance data relevant to their territories, keeping their dashboards focused and relevant.

Dashboard Features and Navigation

The Performance Dashboard is accessible from the provider home page, where a summary widget displays a high-level snapshot of your current standing over the last 60 days. This overview shows the total number of jobs you have completed or cancelled along with any recorded issues. Clicking on the issue count takes you to a detailed breakdown page where you can review which specific jobs had problems and what types of issues were flagged. From there, you can investigate individual cases to understand exactly where service delivery fell short.

Detailed Metrics and Filtering

The full metrics page breaks down your scores by individual issue type and compares them against Amazon's performance targets. You can filter this data by time frame, coverage area, profession, and individual technician to pinpoint exactly where improvement is needed. For those who prefer visual analysis, a chart view is available that presents the same data in graphical format. The page also includes columns for job details and recorded issues, giving you the context needed for thorough investigation of any flagged orders.