Overview

Amazon sends FBA sellers email notifications whenever shipment issues are detected at fulfillment centers. These inbound performance notifications help sellers stay informed about problems such as unscannable labels, missing labels, and other prep or shipping errors that can lead to performance alerts or even shipment creation suspensions.

Key Points / What Sellers Need to Know

• One notification per problem type — Amazon generates a separate email for each distinct issue found in a shipment, so a single shipment with multiple problem types will trigger multiple notifications.
• Product-level alerts cover 90-day history — When a specific product triggers a shipment creation suspension, the notification summarizes all problems identified with that product over the previous 90 days, along with the quantity of affected items.
• Shipment-level alerts signal suspensions — If your shipment abilities are suspended due to performance issues, you receive a single email with the shipment ID, the problems encountered, and a link to review details.
• Notifications are enabled by default — Email alerts are turned on automatically, but sellers can disable them through their notification preferences in Seller Central.
• Each notification links to relevant details — Emails include the shipment name, shipment number, date of receipt, and direct links to the shipping queue or problem details page for quick review.

How Inbound Performance Notifications Work

When your FBA shipments arrive at an Amazon fulfillment center, warehouse staff inspect them for compliance with Amazon's prep and labeling requirements. If issues are found, Amazon's system generates email notifications grouped by problem type for each affected shipment. For example, if two of your three shipments arriving on the same day have issues, and one shipment contains items with unscannable labels while the other has both an unscannable label and a missing label, you would receive a total of three notifications — one for the first shipment's unscannable labels, and two for the second shipment's separate issues. This granular approach ensures you can quickly identify and address each specific problem.