Overview

On July 26, 2024 Amazon rolled out a stricter reimbursement policy that now demands carrier‑verified proof before any credit is issued, and it introduced a dedicated “Reimbursement Center” inside Seller Central. At the same time TikTok Shop announced a Q3 2024 launch in Brazil, Mexico and South Korea, adding roughly 150 million new shoppers to its e‑commerce ecosystem. Amazon also opened free access to more than 5,000 ready‑to‑use 3‑D model assets, giving sellers a cost‑free way to upgrade product visuals. Together, these changes influence how sellers manage inventory, expand internationally, and create media for listings.

Key Points

• Proof‑of‑loss requirement — Amazon will only approve reimbursements when sellers attach carrier tracking evidence that explicitly marks a shipment as lost.
• Centralized claim hub — The new Reimbursement Center consolidates claim submission, document upload, and real‑time status tracking in one dashboard.
• TikTok Shop market entry — Brazil, Mexico and South Korea will receive the marketplace in Q3 2024, unlocking access to an estimated 150 million consumers.
• Free 3‑D library expansion — Amazon’s Media Services now host over 5,000 3‑D models covering eligible categories such as home goods, electronics and apparel.
• Compliance emphasis — Both Amazon and TikTok are stressing accurate inventory reporting and high‑quality media as prerequisites for the new benefits.
• Potential payout acceleration — Approved reimbursement claims are credited automatically within seven business days, shortening the cash‑flow gap for qualified sellers.

How the Updated Reimbursement Policy Works

1. Eligibility verification — Sellers open the Reimbursement Center, fill out a claim form, and upload a screenshot or PDF from the carrier that shows a “lost” status at the carrier’s endpoint. Example: A seller whose FedEx tracking page displays “Package not delivered – lost” must attach that page as proof.
2. Automated audit — Amazon’s system compares the claim details against internal shipment records, flagging mismatches such as differing SKUs, weight, or quantity.