Overview

On January 19 2022 Helium 10 released a new episode of its Weekly Buzz podcast. The show covered three urgent updates: the debut of Helium 10’s “Call Me Now” live‑support feature, Amazon’s recent tweaks to inbound FBA shipment rules, and a data‑driven recap of the 2021 supply‑chain turbulence. Each item directly affects how sellers communicate with Amazon, prepare inventory for fulfillment, and forecast logistics costs, making the information critical for anyone running a marketplace business.

Key Points

• Call Me Now debut — Helium 10 added a phone‑call option that connects sellers with a specialist in minutes; a Home & Kitchen vendor used it to overturn a listing suspension in under ten minutes.
• FBA labeling requirement — Amazon now mandates a scannable “Shipment ID” label on every case; a private‑label supplement seller had to reprint 2,400 case labels to avoid a non‑compliance notice.
• Container‑slot crunch — Ocean‑freight prices rose roughly 80 % year‑over‑year, pushing many merchants to favor 20‑foot containers over 40‑foot units to preserve cash flow.
• Prep‑check tip — The podcast advised sellers to audit their FBA preparation checklist with a spreadsheet that flags missing labels, incorrect pallet dimensions, or weight mismatches.
• Stranded inventory guidance — When asked about inventory left behind after the new policy, the host recommended filing a Removal Order within 48 hours to sidestep long‑term storage fees.

How Call Me Now Works

1. Submit a request — From the Helium 10 interface, the seller clicks the “Call Me Now” button, picks a category such as “listing issue” or “account health,” and types a brief description. For example, a seasonal décor brand entered “listing suppressed for policy violation” and received an instant confirmation screen.
2. Prioritized queuing — The system ranks the request based on severity; high‑impact problems like account suspensions are routed to senior advisors, while routine questions enter a standard queue. In the demo, a high‑severity case was assigned to a senior specialist within two minutes.