Overview

Sellers using Amazon’s FBA program may see the system‑generated error code MYO1002 while creating or processing a shipment in Seller Central. The code signals a brief processing delay on Amazon’s side, not a mistake by the seller. Because the issue is temporary, knowing the proper response can keep inventory replenishment on schedule and avoid unnecessary frustration.

Key Points

• System‑side delay — MYO1002 appears when Amazon’s backend services are momentarily congested, such as during a surge of shipment creations at the end of the month.
• Data remains intact — All shipment details entered before the error are saved; sellers do not need to restart the workflow from scratch.
• Quick self‑service fix — Waiting 5‑10 minutes and then retrying resolves the error in the majority of cases.
• Escalation trigger — If the message persists after several spaced retries, copying the full error text and opening a case with Seller Support speeds up resolution.
• Peak‑time vulnerability — Errors are more common during high‑traffic windows (e.g., holiday prep periods) and during scheduled maintenance windows announced in Seller Central.

How to Resolve MYO1002

1. Pause and wait — After the error pops up, stop any further clicks and let the system rest for 5‑10 minutes.

   • Example: You are loading a shipment of 150 units of a Bluetooth speaker and see MYO1002. Close the browser tab, set a timer for 7 minutes, then return.

2. Retry the exact step — Navigate back to the point in the workflow where the error occurred and repeat the action without making changes.

   • Example: If the error appeared while confirming the shipment’s carrier, re‑select the same carrier and click “Confirm” again.

3. Space out additional attempts — If the first retry still shows the error, wait another 5‑10 minutes before trying again; limit attempts to three within a 30‑minute window.