Overview

Amazon’s FBA Returnless Resolutions program lets sellers refund customers while allowing the buyer to keep the product, removing the need for the item to travel back to a fulfillment center. The option is geared toward low‑priced goods where the cost of processing a return would outweigh the product’s value, making it a cost‑saving tool for many Amazon sellers.

Key Points

• Refund without a physical return — Enrolled sellers issue a full refund and the buyer retains the item, eliminating the reverse‑logistics step entirely (e.g., a $22 silicone spatula is refunded, and the customer keeps the spatula).
• Direct fee avoidance — Sellers bypass Amazon’s return‑processing fee, any restocking charge, and subsequent storage or disposal costs that would apply if the item were sent back (a $15 phone case that would have incurred a $3 processing fee is now free of that charge).
• Return‑rate accounting — Although the transaction is logged as a return for the ASIN’s average return rate, it does not count toward Amazon’s high‑return‑rate warning threshold, keeping performance metrics stable.
• Eligibility limits — Products priced above $75, hazardous materials, heavy or bulky items, gift cards, recalled goods, and other regulated categories are excluded; a $80 Bluetooth speaker, for instance, cannot use the program.
• Seller standing requirement — Only accounts in good standing with Amazon may enroll, and Amazon reserves the right to suspend participation if policy violations occur.
• Buyer‑screening safeguards — Amazon automatically filters out customers with a history of abusive return behavior, so sellers are protected from systematic fraud without having to manage the screening themselves.

How Returnless Resolutions Works

1. Return request submission — A buyer clicks “Return or Replace” on an FBA order; the system records the request and checks the ASIN against the program’s eligibility list (e.g., a customer requests a return for a $18 silicone baking mat).
2. Eligibility verification — Amazon evaluates both product criteria (price ≤ $75, non‑hazardous) and buyer history; if the buyer passes the screening, the returnless option is triggered.