Overview

When Amazon sellers request removal of inventory from FBA fulfillment centers, items can occasionally be lost or damaged during the process. Amazon's FBA inventory reimbursement policy for removals claims provides a pathway for sellers to recover the value of eligible inventory that goes missing or arrives damaged during the removal fulfillment process. Understanding how and when to file these claims is essential for protecting your bottom line.

Key Points / What Sellers Need to Know

• Eligible scenarios — This policy covers items that are lost or damaged by Amazon or an Amazon-partnered carrier while your inventory is being removed from a fulfillment center and shipped to your designated returns address.
• Policy compliance required — To qualify for reimbursement, the item must not have been removed or flagged because you violated an Amazon program policy or any terms and conditions governing your use of Amazon's selling services.
• Loss must occur after dispatch — The damage or loss must have taken place after the item left the Amazon fulfillment facility. Issues that occurred before the item was shipped out of the warehouse may fall under a different claims category.
• Claim type depends on the stage — The process for filing a claim varies based on where in the fulfillment and shipping process your item was lost or damaged, such as during fulfillment center operations or as part of FBA customer returns handling.
• Filing windows apply — Amazon imposes specific deadlines for submitting removals claims, so sellers need to monitor their shipments and act promptly when discrepancies arise.

How the Removals Reimbursement Process Works

When you create a removal order in Seller Central, Amazon picks, packs, and ships your inventory from the fulfillment center to the address you specified. If items are lost in transit or arrive damaged, you may be eligible for reimbursement at a value determined by Amazon's standard reimbursement calculation. The claim process is initiated through Seller Central, typically under the FBA inventory reimbursement or case management section. Sellers should have their removal order ID, the affected ASINs or FNSKUs, and any supporting documentation ready before filing. Amazon will investigate the claim and, if approved, issue a reimbursement to your seller account.