Overview

Amazon's FBA Grade and Resell program gives sellers a way to recapture revenue from unfulfillable customer returns instead of paying removal or disposal fees. Once enrolled, Amazon automatically inspects returned items, assigns a condition grade, and creates a used listing on your behalf — letting you resell products that would otherwise become dead inventory.

Key Points / What Sellers Need to Know

• Automatic Evaluation — When a customer returns an FBA item, Amazon's fulfillment center staff inspects the product and assigns a condition grade based on its physical state, rather than immediately classifying it as unfulfillable.
• Used Listings Created for You — Amazon generates a used listing tied to your seller account, so you remain the seller on record and retain control over the offer.
• You Control Pricing — Sellers set and adjust the price on graded listings just as they would for any new or used ASIN in their catalog.
• Reduced Removal Costs — Instead of paying per-unit removal or disposal fees to get rid of returns, you have the opportunity to sell the item again and recover part of your original cost.
• Same Fulfillment Workflow — Graded-and-relisted items remain in Amazon's fulfillment network, so they ship through FBA with the same Prime-eligible delivery experience buyers expect.

How the Program Works

After you enroll in FBA Grade and Resell, the process is largely hands-off. When a customer return arrives at the fulfillment center and is classified as unfulfillable in its original "new" condition, Amazon's team inspects the item and assigns one of several standardized used-condition grades — such as "Like New," "Very Good," "Good," or "Acceptable." A corresponding used offer is then created automatically under your seller account. You can review these listings in Seller Central, adjust the price to stay competitive with other used offers, and manage inventory the same way you manage your existing catalog. If the graded item sells, Amazon picks, packs, and ships it through FBA, and you receive the proceeds minus standard FBA fees.

Eligibility and Enrollment