Overview

Error 8562 appears when Amazon rejects a product listing because the required standard identifier—such as a UPC, EAN, or ISBN—is missing. The issue surfaces during feed uploads or bulk‑listing operations, typically after Amazon tightened the “MISSING_KEYSET” exemption for many categories. Sellers must address the error promptly to keep listings active and avoid lost sales.

Key Points

• Standard ID required — Amazon mandates a UPC, EAN, ISBN, or similar identifier for most categories; the “MISSING_KEYSET” placeholder is no longer accepted in those groups.
• Exemption limits tightened — While a few niche categories still allow listings without a product ID, Amazon has narrowed the exemption list, causing Error 8562 when the placeholder is used in restricted categories.
• Error shows in feed reports — The message appears in inventory‑file processing reports, pinpointing the SKU and feed ID that triggered the failure.
• Each SKU must be fixed — The system flags individual SKUs, so sellers need to correct every affected line item rather than applying a single bulk fix.
• GTIN exemption is optional — Sellers may request a GTIN exemption for specific brand‑category combos, but approval is case‑by‑case and not guaranteed.
• Revenue impact can be immediate — A single mis‑entered field can block dozens of listings, halting sales for products that are otherwise ready to ship.

How to Resolve Error 8562

1. Identify the offending SKU — Open the feed processing report, locate the row that lists Error 8562, and note the SKU and product category. Example: SKU “ABC‑123” in the “Home & Kitchen” category shows the error.
2. Determine the correct identifier type — Check whether the category requires a UPC, EAN, ISBN, or another GTIN. Example: For a kitchen gadget, Amazon expects a 12‑digit UPC.
3. Obtain a valid GTIN —
   • If you manufacture the product, purchase a GS1‑issued UPC/EAN from the official GS1 agency.