Overview

Amazon has rolled out updated timeframes for filing manual reimbursement claims on lost, damaged, and misplaced FBA inventory. The revised policy introduces tighter deadlines across all claim types, with some windows as short as 30 days. Every FBA seller needs to understand these changes and adjust their claim-filing workflows immediately to avoid leaving money on the table.

What's Changing

• Missing inbound shipment inventory — Claims must be filed between 15 and 60 calendar days from the shipment delivery date
• Damaged inventory at fulfillment centers — 60 calendar days from the date the unit is flagged as damaged in inventory reports
• Misplaced inventory at fulfillment centers — 60 calendar days from the date the unit is flagged as misplaced in inventory reports
• Damaged or missing units from removal shipments — 30 calendar days from the shipment delivery date
• Lost removal shipments — Between 15 and 75 calendar days from the shipment ship date

New Minimum and Maximum Waiting Periods

One of the most notable aspects of this policy update is the introduction of dual-bound claim windows for certain categories. For inventory missing from inbound shipments, sellers cannot file until at least 15 days after delivery to a fulfillment center, giving Amazon time to receive and reconcile incoming stock. However, the window closes permanently at the 60-day mark. A similar structure applies to lost removal shipments, where the filing window opens at 15 days and shuts at 75 days from the ship date.

Filing too early will result in an automatic rejection, so sellers need to build these minimum waiting periods into their processes. Premature claims waste time and effort without any chance of approval.

Flat Deadlines for Damage and Misplacement Claims

For units flagged as damaged or misplaced within Amazon's fulfillment network, the timeline is simpler but no less urgent. Sellers have a flat 60-day window starting from the date Amazon's system marks the unit in inventory reports. This puts the burden on sellers to actively monitor their inventory health dashboards and reconciliation tools. Once day 61 arrives, the reimbursement opportunity disappears permanently.