Overview

Amazon's Supply Chain Portal (SCP) serves as a centralized hub where sellers manage Multi-Channel Fulfillment (MCF) operations, access reports, track fees, and handle reimbursement claims. For sellers who fulfill orders from non-Amazon sales channels using Amazon's warehouse network, understanding how SCP handles billing, packaging options, and claims processes is essential to maintaining profitability and operational efficiency.

Key Points / What Sellers Need to Know

• SCP-specific reports — Reports for Supply Chain Portal listings are only available when generated directly within SCP. Reports created elsewhere will not include SCP listing data, so sellers must log into their SCP account and navigate to the Reports tab to download accurate fulfillment data.
• MCF fees are charged at shipment — Fulfillment fees for Multi-Channel Fulfillment orders are deducted from your account balance when the order ships, not when it is placed. Sellers whose fees exceed their sales may see negative balances and daily credit card charges.
• Unbranded packaging is default — MCF orders automatically ship in packaging free of Amazon branding at no extra cost, though certain oversized or heavy items may not qualify.
• Carrier blocking has a surcharge — Sellers can block Amazon deliveries on MCF orders, but doing so triggers a 5% surcharge and limits shipments to third-party carriers only.
• 90-day reimbursement window — Sellers have up to 90 days after the latest delivery or estimated delivery date to file claims for lost or damaged MCF items, with a maximum reimbursement of $300 per single unit.

How MCF Fulfillment Fees Work

Multi-Channel Fulfillment charges cover both domestic and export order fulfillment. These fees are applied to your seller account balance at the moment an order is shipped out from an Amazon fulfillment center. If your accumulated MCF fees surpass your Amazon sales revenue, your account balance may go negative. In such cases, Amazon may charge the credit card on file up to once per day to cover the shortfall. Failed payments can result in suspended MCF shipping services until the balance is settled. Additionally, Amazon may impose transaction limits on certain sellers based on the cumulative fees accrued during a settlement period, which could temporarily pause fulfillment services. Amazon does not accept liability for delays or fulfillment interruptions caused by these suspensions.