Overview

Amazon’s Selling Partner API now lets sellers retrieve proof‑of‑delivery photos for Multi‑Channel Fulfillment (MCF) shipments where Amazon handles the final‑mile delivery. The feature launched this week across ten marketplaces in North America, Europe and Asia‑Pacific, and it also adds customer‑facing tracking URLs and automatic delivery emails. Sellers who rely on MCF to serve external sales channels can now automate verification and improve post‑sale communication.

Key Points

• Proof‑of‑delivery images — The getOrder call now includes a URL or Base64 string that displays the doorstep photo for qualifying MCF orders, such as a package left at a Boston apartment on 3 May 2026.
• Ten‑marketplace support — The new fields are active in the United States, Canada, Mexico, United Kingdom, Germany, France, Spain, Italy, Japan and Australia, covering the majority of Amazon’s global MCF footprint.
• Customer‑visible tracking links — getTracking now returns a dedicated field containing a short URL that buyers can click to see real‑time carrier status, for example https://track.amazon.com/ABC123.
• Automatic delivery emails — When a seller supplies a buyer’s email in the createOrder request, Amazon sends a delivery confirmation with the photo attached, eliminating the need for a custom mailing system.
• Amazon as final‑mile carrier only — Photos are generated only when Amazon’s own last‑mile network delivers the package; orders handed off to third‑party carriers will not include images.
• Single integration for all regions — Because the same three API operations (createOrder, getOrder, getTracking) work across all ten markets, developers can maintain one codebase instead of region‑specific adapters.
• Reduced manual reconciliation — Sellers can now match an order number with its delivery photo automatically, cutting the time spent cross‑checking spreadsheets or carrier portals.
• Enhanced dispute handling — A support agent can pull the photo via API and resolve a “package not received” claim in under a minute, rather than opening a carrier claim.