Overview

Amazon has cut the FBA reimbursement claim window from 18 months to 60 days effective October 23, 2024. The company now automatically processes some warehouse losses starting November 1, 2024, but sellers must still manually file claims for inbound discrepancies, unreturned customer returns, and removal order issues. Starting March 31, 2025, Amazon will calculate reimbursements based on manufacturing cost instead of selling price, reducing payouts on high-margin products.

Key Points

• 60-day claim deadline — Claims for lost/damaged inventory must be filed within 60 days from when Amazon records the event, down from 18 months
• Automated reimbursements launched — Amazon now automatically detects and processes clear-cut warehouse losses and damages starting November 1, 2024
• Manufacturing cost basis shift — Effective March 31, 2025, reimbursements calculated on manufacturing cost vs average selling price, potentially cutting payouts 50-70% on high-margin products
• MCF caps introduced — Multi-Channel Fulfillment reimbursements capped at $250 USD/CAD/AUD, €275 EUR, £250 GBP, ¥2,500 JPY, $5,000 MXN per unit
• Manual claims still required — Sellers must file for inbound discrepancies, unreturned customer returns (60-120 days), and removal order issues (15-75 days)

Seller Impact

• Set up weekly reconciliation — Review FBA Inventory Adjustments report every Monday to catch discrepancies within the 60-day window (quarterly audits no longer work)
• Subscribe to reimbursement monitoring — Use third-party tools like Getida or Refunds Manager to auto-detect claim opportunities since manual tracking now requires weekly effort
• Document manufacturing costs now — Before March 31, 2025, upload supplier invoices and landed cost data to Seller Central to establish accurate cost basis for future reimbursements
• Pull MCF for high-value items — If you fulfill products over $250 through Multi-Channel Fulfillment, switch to self-fulfillment or third-party 3PL to avoid reimbursement caps on losses